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How can we better serve you in 2018?

Comments from your CEO, Mary Jo Thomas
It’s amazing what we learn through listening and observation. 

New products and services are more likely to gain the satisfaction of consumers when their introduction follows market research. 

Here at WWVREMC we’ve provided members with a mobile application called SmartHub, enabling you to check the status of your electric service and receive realtime updates on energy use.WWVREMC members are using the app to conduct routine business with us, like online bill payments, outage reporting and viewing their real-time usage by the month, day and hour.  Around 50% of our members have downloaded our SmartHub app since we launched it in December 2012.  These mobile services are just new ways of creating connections with members, like the member services representatives you reach when you call us, or greet you from behind the counters at our office. They help us offer quality services you expect us to provide.

Our goal is to find ways to help you control energy costs. That’s why we communicate with you about energy prices and ways we can work together to help ease the burdens on your wallet. 

WWVREMC also offers a Team Up to Save menu of programs designed to help you with the most efficient usage of your energy. Our residential rebate offerings are one example (find out more). From our website you can access all our residential programs including the rebates, appliance recycling, and the lighting store that features instant rebates on LED lighting.  

Listening improves understanding, builds trust, strengthens relationships and fosters cooperation.  It’s also crucial to collaboration and success. 

That’s why WWVREMC still loves face time with our members. Our annual meeting is a social event for our whole co-op family. The theme this year will be “Creating Connections….Together”. We hope you’ll make plans now to join us on April 16th at Civic Hall in Richmond, IN for an evening of co-op business, fun and prizes.

So, how do we connect and serve you better in 2018? The same way many of us try to serve community, society and family better, each day—by listening. In our offices, on telephones, through social media exchanges and in our face-to-face meetings, we’re ready to listen. When you have questions about energy efficiency, electrical service or any of our programs or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, please connect with us - drop in to see us, call us, email us, message us, we’re always glad to hear from you.

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